Sep 2013 – Dec 2024: Mtech Limited: Business Development Manager (Nairobi)
- Led business development initiatives that shaped value-added services (VAS), streamlining retail stock ordering and service delivery for 200+ retailers
- Built and maintained long-term corporate client relationships, driving higher retention and satisfaction through tailored, solution-based engagement
- Drove regional marketing and sales efforts across East and Central Africa, positioning VAS offerings to 50+ new clients and expanding market share
- Led product innovation initiatives, launching 5 new solutions that responded to market needs and increased annual revenue
- Executed strategic sales campaigns that secured high-profile clients, including 5 major banking institutions, consistently exceeding sales targets

Jan 2008 – Aug 2013: Muzicon Ltd: Sales Representative (Nairobi)
- Supported implementation of business information systems that improved marketing and operational efficiency across key client accounts
- Coordinated integrated marketing campaigns for high-profile clients, including Sarova Stanley Hotel, enhancing brand visibility and engagement
- Managed client relationships through tailored solutions and proactive support, driving repeat business and portfolio growth
- Executed public relations initiatives that strengthened company presence in hospitality and corporate sectors
- Oversaw marketing and printing portfolios, ensuring high-quality, on-time delivery of promotional materials

Sep 2007 – Jan 2008: Kenya Medical Research Institute (KEMRI): Communications Intern (Nairobi)
- Supported internal and external communications initiatives within the Communications Department
- Assisted in content development, documentation, and coordination of communication materials
- Contributed to public engagement and awareness activities supporting institutional research programs

Career Highlights (Selected Projects)
- Led migration of Stanbic Bank Kenya’s mobile banking USSD (*208), integrating messaging and core banking systems and improving access for 1M+ customers
- Directed development of Stanbic Lipa 360, a mobile school-fees payment solution serving 100K+ users in its first year
- Led launch of mobile banking solutions for Stanbic Bank South Sudan, increasing customer acquisition by 25% and mobile transactions by 20%
-Enhanced NCBA Bank’s broker system with B2C and M-Pesa functionality, reducing customer service inquiries by 40%
- Managed national SMS-driven campaigns for brands and institutions including PZ Cussons and KEPSA, significantly increasing brand reach and engagement