ELore

Regulatory Compliance Training Designer

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Éducation

2023: Bachelor’s Degree in Economics (Upper Second-Class Honors)

CERTIFICATIONS AND LICENSES
• Trainer of Trainers Certificate (T.o.T)
• Certified Professional in Talent Development (PTD)
• Instructional Design to Learning Experience Design (LXD)
• Certified Professional in Learning and Performance (CPLD)
• Career Youth Mentor
• HR Diploma in Performance Management & Employee Development)
• SHRM Certified Professional (SHRM-CP)
• Certified in Agile project management (Agile, Scrum, Kanban and XP)

Langue(s)

FRANÇAIS
ANGLAIS

Compétences

blog

Expérience professionelle

Aug 2023 – Present: Learning & Development Officer – M-Gas Limited Company
- Closed 80% of identified skill gaps across IT, Sales, and Marketing within 7 months through targeted training programs.
- Increased employee engagement in L&D initiatives by 10% and reduced turnover by 5% among trained staff.
- Reduced average training cost per employee by 10% by shifting to a blended learning model.
- Improved employee performance KPIs by 15% within 6 months of completing role-specific training.
- Achieved a 90% completion rate for all mandatory training programs by Q4, up from 75%.

Sep 2022 – Aug 2023: Call Center Shift Lead – M-Gas Limited Company
- Delivered training sessions that improved team efficiency by 20% in using operational systems.-
- Resolved app-related and technical queries with a 90% SLA-compliant resolution rate.
- Developed and maintained training and troubleshooting documentation to support consistency.
- Analyzed customer feedback and collaborated with product teams to enhance the collection system.
- Strengthened process adherence by improving access to operational documentation and workflows.

Sep 2021 – Sep 2022: Customer Service Representative – M-Gas Limited Company
- Managed high volumes of inbound calls and emails, contributing to 90% efficiency in service delivery.
- Promoted service options that increased the customer base by 15% through effective lead generation.
- Coordinated departmental communication to ensure seamless service experiences.
- Collaborated with cross-functional teams to reduce average response times by 20%.
- Logged and tracked all customer interactions via CRM systems to support performance monitoring.

Apr 2022 – May 2023: Coordinating Chairperson – North Rift Evangelistic Team (University of Nairobi)
- Led strategic planning sessions to guide organizational direction and team effectiveness.
- Mentored committee members on financial stewardship and leadership development.
- Oversaw operational activities to ensure alignment with organizational goals.
- Facilitated leadership growth through structured coaching initiatives.
- Strengthened team cohesion through coordinated planning and execution.

Feb 2022 – Dec 2022: Executive Treasurer – Main Campus Christian Union (University of Nairobi)
- Managed financial records and provided budget guidance to support responsible fund use.
- Enhanced financial transparency and accountability across union activities.
- Conducted monthly bank reconciliations to maintain accurate cash flow reporting.
- Ensured integrity of financial data through consistent documentation and review.
- Supported executive decision-making through accurate financial reporting.