Aug 2023 – Present: Virtual Assistant & Independent Contractor – Remote
- Delivered customer service, transaction support, and administrative assistance across diverse clients.
- Resolved inquiries on payments, account setup, and order tracking with 95%+ accuracy.
- Managed data entry and report preparation to support client operations.
- Supported onboarding and training for new users while adapting quickly to various tools and systems.
- Streamlined communication and workflow processes, improving client satisfaction and efficiency.

Aug 2022 – Jun 2023: Regional Sales Manager (promoted from Sales Assistant) – M-PAYG ALPS-X-Solar Systems Limited (Renewable Energy Fintech)
- Led regional customer and sales operations, driving 18% growth in user acquisition.
- Expanded company presence into 5 new regions, increasing market coverage by 20%.
- Strengthened retention through regular customer check-ins, reporting, and after-sales support.
- Coordinated with compliance and service teams to ensure accurate resolutions and reporting.
- Developed regional sales strategies to optimize revenue and customer engagement.

Sep 2016 – Jul 2022: Customer Service & Sales Support – Twiga Stationers and Printers Ltd
- Delivered front-line support with a 90% customer satisfaction score.
- Managed orders, billing, and records for high-volume operations, reducing delays by 20%.
- Improved customer loyalty with reliable service, driving a 10% increase in repeat business.
- Supported sales and operational reporting for management insights.
- Assisted in implementing workflow improvements for enhanced service delivery.

May 2013 – Sep 2013: Sales Support (Fixed-Term) – Airtel Kenya
- Handled customer onboarding for prepaid and postpaid services.
- Supported marketing campaigns that boosted customer sign-ups.
- Assisted in data management and reporting for sales initiatives.
- Addressed customer inquiries and issues to ensure satisfaction.
- Coordinated with sales and support teams to streamline operations.