Apr 2021 – Apr 2025: Business Development Manager – Moto Gari Limited, Nairobi, Kenya

- Developed and executed sales strategies targeting corporate clients, government, BFSI, and private sector organizations.
- Managed client acquisition through prospecting, heavy cold-calling, and pipeline development.
- Negotiated pricing and service terms, prepared rate quotes, and created sales goals to achieve targets.
- Coordinated customer service and transport operations to ensure smooth delivery and high client satisfaction.
- Prepared proposals, RFP/RFQ submissions, and presentations, including winning the CHAN 2024 contract.
- Built and maintained relationships with key stakeholders to nurture new sales leads and secure business.

Jun 2018 – Apr 2021: Customer Service Executive – Moto Gari Limited, Nairobi, Kenya

- Delivered empathetic and professional support across multiple channels, handling inquiries, bookings, and complaints.
- Managed the Customer Service Help Desk mailbox, resolving queries or directing clients to self-help resources.
- Assigned drivers, tracked locations, and coordinated maintenance/service requests with relevant teams.
- Maintained accurate records of customer interactions, transactions, and feedback for operational improvement.
- Supervised junior customer service representatives, providing guidance and ensuring high-quality service.
- Developed strong relationships with stakeholders and provided feedback to improve service processes.

Apr 2017 – Aug 2017: Voter Evaluation – Independent Electoral and Boundaries Commission, Kenya

- Assisted with evaluation of the voters’ register and voter training.
- Served as Voter Registration Clerk, verifying IDs and ensuring accurate registration records.

Jan 2017 – May 2017: Voter Registration Intern – Independent Electoral and Boundaries Commission, Kenya

- Supported voter registration processes and identity verification.
- Assisted in training voters and maintaining accurate registration data.

Jan 2013 – Jun 2013: Food Production Intern – Laico Regency Hotel, Nairobi, Kenya

- Assisted in restaurant and room service operations.
- Managed food prep, washing, and restaurant maintenance.
- Performed front office duties, data entry, and store management tasks.

Aug 2013 – Dec 2013: Sales Executive – Adventure Africa, Nairobi, Kenya

- Registered TATA drivers and maintained accurate records.
- Conducted client meetings and delivered presentations on products/services.
- Prepared sales and financial reports to track performance and support decision-making.