2025 – Present: Delivery Manager – Appsilon (Remote, Poland)
- Translated business needs into actionable technical requirements across the SDLC, enabling effective collaboration between Fortune 500 clients and engineering teams.
- Led contract renewal processes by preparing budgets, drafting proposals, and aligning with engineering leads to secure long-term client retention.
- Supported pre-sales by pitching delivery-aligned solutions, improving deal win rates and project handovers.
- Managed a pod of 4 engineers and 1 architect, ensuring aligned task allocation, performance tracking, and milestone delivery.
- Oversaw budgeting, risk mitigation, resource planning, and reporting to maintain project continuity and strategic alignment.

2021 – 2024: Service Delivery Manager – CloudFactory (Remote, USA)
- Managed data operations across 10 customer accounts in 8 countries, contributing to a 20% revenue increase in ML/AI human-in-the-loop workflows.
- Implemented secure data management systems, supporting over $150K in monthly recurring revenue.
- Maintained strong account health by mitigating churn risks and sustaining an average quarterly NPS score of 9.
- Streamlined cross-functional communication, improving data retrieval and operational decision-making.
- Analyzed client data to enhance satisfaction levels, increasing retention by 15% and overall satisfaction by 20%.

2020 – 2021: Scrum Master – Zummit InfoLabs (Remote, India)
- Facilitated Agile workflows and improved task organization to enhance team throughput.
- Optimized project clarity and data structure for better execution and progress visibility.
- Implemented Agile metrics to improve reporting accuracy and team adaptability.
- Guided teams in sprint planning and retrospectives, strengthening collaboration.
- Supported continuous delivery improvements through structured feedback loops.

2018 – 2020: Programme Assistant – Grants & Resource Development, HelpAge International
- Conducted research and managed donor-related data, improving data accuracy and informing funding strategies.
- Coordinated workshop logistics across countries, ensuring smooth delivery and collaboration.
- Supported proposal writing and compliance processes to meet donor requirements.
- Maintained program documentation and strengthened internal knowledge management.
- Enhanced data integrity by standardizing collection and reporting procedures.

2017 – 2018: Project Associate – Red Cross Society Kenya
- Collected and analyzed project data to support evidence-based community mobilization initiatives.
- Monitored field activities to ensure alignment with project objectives and reporting standards.
- Maintained comprehensive project documentation for improved tracking and transparency.
- Supported stakeholder coordination and communication during program rollout.
- Contributed to program improvements through insights gathered from community data.