IreneM

Customer & Administrative Service Representative

Education

2021: Master’s in Business Administration
2014: BSc in Mass Communication (Public Relations Major)

Language(s)

FRENCH
ENGLISH

Skills

blog

Work Experience

Jan 2024 – Present: Media & Communications Manager – Uamuzi Foundation, Nairobi, Kenya


- Led integrated media campaigns, including social media strategy and digital storytelling to enhance civic engagement.
- Managed media outreach, coordinated interviews, and developed content for digital and press platforms.
- Executed social media campaigns using Canva and CapCut, achieving a 30% increase in online engagement.
- Created content for newsletters, websites, and annual reports.
- Organized public events and workshops to boost community participation.

Oct 2022 – Present: English Language Consultant – Preply (Virtual, Worldwide)


- Delivered personalized English language consulting to a global client base, focusing on fluency and comprehension.
- Designed improvement strategies tailored to cultural and professional contexts.
- Conducted performance assessments and provided actionable feedback to improve communication outcomes.
- Utilized interactive digital tools to increase learner engagement.

Jan 2019 – Dec 2022: Media Relations & PR Lead – Brett Communications, Nairobi, Kenya


- Directed a team executing media and PR campaigns across tech, nonprofit, and lifestyle sectors.
- Produced digital and print content, improving brand visibility and online engagement.
- Managed social media calendars and analytics reports, optimizing campaign strategies based on data.
- Coordinated with design and content teams to create multimedia assets for Instagram, LinkedIn, and other platforms.
- Engaged media outlets and influencers to amplify campaign reach and brand awareness.

Jan 2014 – Jan 2019: Customer Care Manager – Automated Logistics Co. Ltd., Nairobi, Kenya


- Supervised customer service teams and implemented feedback strategies to improve satisfaction scores.
- Streamlined communication and issue resolution through CRM software.
- Delivered internal training to enhance team communication effectiveness.

Aug 2013 – Dec 2013: Marketing Manager – Beacon of Hope Foundation, Nairobi, Kenya


- Executed community-focused marketing campaigns to promote foundation programs.
- Managed digital branding and online outreach efforts.
- Developed strategic partnerships with corporate sponsors and media.

Jan 2013 – Jul 2013: Programs & Communications Intern – Beacon of Hope Foundation, Nairobi, Kenya


- Supported content development for newsletters and social media.
- Managed online platforms to increase public engagement.
- Assisted with administrative and cross-functional program tasks.