Jeanette

Administrative Assistant/Appointment Planner

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About me

I am an administration and management professional with broad experience spanning customer service, bookkeeping, webinar support, and data analysis. Over the years, I’ve created financial and human resource policies that strengthen organizations and improve accountability. I enjoy working with diverse groups, including children and vulnerable communities, and I thrive in roles that require both structure and empathy. My skills range from preparing payrolls and filing returns to organizing workshops and hosting online meetings. At the core, I’m motivated by building systems that make work more efficient, inclusive, and sustainable.

Education

2026: Bachelor of Administration
2000: Diploma in Law Kenya School of Professional

Language(s)

FRENCH
ENGLISH

Skills

blog

Work Experience

Nov 2023 – Present: Associate Webinar Support – Humentum (Remote)


- Provided end-to-end webinar support for online trainings, workshops, and industry events using Zoom, Microsoft Teams, and WebEx.
- Hosted and recorded sessions to the cloud, managing breakout rooms, polls, chat, and participant engagement.
- Shared learner materials and resources in real time via Zoom chat and collaboration platforms.
- Used tools such as Slack, Mural, Outlook, and WhatsApp to ensure clear and professional communication with teams and clients.
- Managed document sharing and collaboration through Google Drive and Microsoft OneDrive.
- Maintained attendance trackers and supported learning delivery through the Curator platform.

Sept 2024 – Present: Data Capture Specialist – Southern Africa Resource Hub (SARH)


- Reviewed and organized master datasets in Excel for structured input into the SARH platform.
- Ensured accurate data categorization and formatting in line with platform requirements.
- Conducted validation checks to maintain data accuracy and completeness.
- Identified and resolved discrepancies to ensure data integrity.
- Maintained strict data confidentiality and adhered to data protection standards.

Aug 2021 – Aug 2023: Administrative Accountant – A.C.K St Augustine Madaraka Parish, Nairobi, Kenya


- Led administration, accounting, and HR functions, overseeing daily operations and personnel management.
- Prepared monthly financial reports, annual accounts, budgets, and audit documentation.
- Implemented payroll structures, financial controls, and revenue tracking systems.
- Managed and supported virtual platforms (Zoom, YouTube, Teams, Google Meet) for live events and webinars.
- Coordinated meetings, maintained office schedules, and handled travel arrangements.
- Developed databases for members and revenue tracking, improving record management and reporting.

Oct 2022 – Jan 2023: Accounts Assistant & Bookkeeper (Part-Time) – Axon Enterprises Ltd


Prepared chart of accounts and processed financial data using QuickBooks.
Generated invoices, purchase orders, and monthly financial reports (P&L, Balance Sheet).
Maintained organized digital and physical records, including receipts and financial documentation.
Supported email communication and administrative tasks on behalf of the CEO.
Assisted with financial reporting and reconciliations alongside the Head Accountant.

May 2018 – Aug 2020: Manager – Safari Drycleaners, Nairobi, Kenya


Managed branch operations, including staff supervision (20 employees), cash handling, and customer service.
Oversaw customer claims and dispute resolution to maintain service quality.
Tracked daily sales, cash collections, and operational reporting.
Coordinated logistics, including delivery routes and correspondence management.
Managed inventory, procurement of supplies, and client acquisition efforts.

Feb 2011 – Mar 2016: Administrator – A.C.K St Luke’s Parish, Nairobi, Kenya


Led administration, accounting, and HR functions, ensuring smooth organizational operations.
Developed and implemented HR and financial policies, improving governance and compliance.
Managed payroll, pension schemes, and employee welfare programs.
Prepared financial reports, implemented accounting controls, and maintained accurate records.
Coordinated meetings, schedules, and internal communications.
Built and maintained databases for members and financial tracking.

2008 – 2011: Tours and Travel Executive – Ahadi Zake Limited


Marketed local and international tourist destinations to clients.
Supported customer engagement and travel coordination activities.