Mar 2025 – Present: Strategic Operations & Community Lead – Cyber GTM Alliance (Remote)

- Designed and managed onboarding processes for 200+ members, ensuring accurate documentation and seamless entry.
- Built and maintained SOPs for peer groups and Circle platform usage, aligning with compliance standards.
- Oversaw job board, events, and content workflows, ensuring timely communication and updates.
- Trained and supervised a Community Operations Associate to maintain service quality.
- Managed execution of the strategic plan, achieving a >90% success rate.

Mar 2025 – Present: Executive Assistant – Athena (Remote)

- Supported executives with client communication, reporting, and document preparation.
- Managed confidential client data, ensuring compliance and audit-ready records.
- Coordinated with internal and external stakeholders to maintain efficient workflows.
- Streamlined reporting processes to improve decision-making and client experience.

Dec 2024 – Feb 2025: Administrative Assistant – Techgrind Technologies (Remote)

- Streamlined procurement and IT workflows, reducing operational downtime by 30%.
- Automated CRM processes, improving client retention by 20%.
- Supported the founder with calendar management and communication.
- Strengthened partner relationships through improved coordination and responsiveness.

Dec 2021 – Nov 2024: Client Relations Associate – Watu Africa, Nairobi, Kenya

- Managed and resolved 200+ client cases monthly, increasing customer satisfaction by 60%.
- Conducted KYC verification and onboarding, ensuring regulatory compliance.
- Oversaw a portfolio of 1,000+ users, improving retention by 20%.
- Analyzed complaint trends and implemented improvements, driving a 35% increase in process efficiency.