Apr 2022 – Present: Business Development Manager – Public Sector – Safaricom Limited, Nairobi, Kenya

- Identified growth opportunities and developed customer-centric strategies in the public sector and NGO verticals.
- Developed and implemented growth plans for cybersecurity and cloud solutions, cross-selling ICT and IoT offerings.
- Managed key government and NGO accounts, including Kenya Revenue Authority, Ministry of Health, Controller of Budget, Oxfam & CHS.
- Delivered thought leadership on secure cloud adoption and next-gen cybersecurity based on client insights.
- Refined customer journey processes and developed account plans, leveraging CRM systems for reporting and order progression.
- Implemented tailored cybersecurity solutions from vendors such as Fortinet, Cisco, and Sophos.

Jan 2021 – Mar 2022: Territory Account Executive – Safaricom Limited, Nairobi, Kenya

- Managed enterprise dealers and agency sales teams to achieve revenue and acquisition targets.
- Developed and closed enterprise solution opportunities, fostering client relationships and winning new business.
- Maintained accurate databases of business profiles, sales trackers, and customer feedback.
- Implemented territorial route plans and ensured effective reporting on market intelligence.

May 2019 – Jan 2021: Retail Sales Executive – Safaricom Limited, Nairobi, Kenya

- Met individual and team revenue targets through device sales and data connection solutions.
- Delivered high-quality customer experiences and accurate reconciliation of cash and stock.
- Prepared daily collection reports and supported demand reduction initiatives through alternative channels.

Aug 2017 – Apr 2019: Relationship Executive – Safaricom Limited, Nairobi, Kenya

- Initiated and nurtured mutually beneficial relationships with clients.
- Advised clients on suitable offerings and identified additional sales opportunities.
- Maintained regular client contact to enhance retention and satisfaction.

Jul 2016 – Aug 2017: Customer Experience Executive – Safaricom Limited, Nairobi, Kenya

- Provided exceptional service to potential and existing customers, identifying needs and responding to inquiries.
- Collaborated with internal departments to optimize customer services and brand awareness.

Apr 2015 – Jun 2016: Sales & Reservations Executive – Chaka Ranch Tented Camp, Kenya

- Implemented reservation and POS systems and established front office procedures.
- Drove room upselling initiatives and contributed to social media marketing campaigns.
- Assisted in growing and retaining the client base.

Sep 2014 – Apr 2015: Tours & Travel Consultant – Incentive Travel Ltd, Nairobi, Kenya

- Planned and organized end-to-end travel for clients, including research on destinations and travel conditions.
- Managed financial documents and electronic client records, ensuring accuracy and compliance.
- Monitored tourism trends and met revenue and profit targets.