WetindiA

Cold Calling Specialist

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About me

Versatile and results-driven professional with experience across B2B sales development, executive support, operations, and customer success. Skilled in generating qualified leads, managing CRM systems, supporting revenue growth, and optimizing business processes. Experienced working with international clients and cross-functional teams, with strong communication, organization, and problem-solving abilities. Comfortable operating in fast- paced, remote environments while consistently delivering measurable results.

Education

Google Coursera
Certificate in Digital
Marketing

Language(s)

FRENCH
ENGLISH

Skills

HubSpot (CRM & Sales Pipelines) Aircall (Outbound & Inbound Calling) Salesforce • Zendesk • Slack • 3CX • Canva • CapCut

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Work Experience

2025 – 2026: Sales Appointment Setter – Sales Development – JNT TEK


- Conducted outbound prospecting through cold calls and email outreach to identify B2B opportunities.
- Engaged decision-makers to understand business needs and technical challenges.
- Booked qualified discovery meetings for IT leadership and sales closers.
- Managed leads, activities, and follow-ups using HubSpot CRM and Aircall.
- Maintained accurate pipeline tracking and reporting while collaborating with technical teams to align prospect needs with IT service offerings.

Feb 2024 – May 2025: Executive Assistant – Business & Operations Support – ATHENA


- Provided direct support to founders and executives across daily operations and business growth initiatives.
- Conducted research to support strategic planning and decision-making.
- Managed inbox communications and ensured timely follow-ups with clients and partners.
- Assisted with project coordination and internal processes.
- Implemented AI tools and workflow improvements to increase productivity.

2024 – 2025: B2B Sales & User Happiness Agent – SENDWAVE


- Managed B2B client accounts and supported onboarding of business users.
- Assisted with sales outreach and promotion of remittance services.
- Resolved account, transaction, and platform-related issues while maintaining strong client relationships.
- Supported compliance verification processes to reduce fraud risk.
- Contributed to client retention and satisfaction through responsive customer support.

Mar 2020 – Mar 2021: Sales Specialist – SAKS FIFTH AVENUE


- Consistently achieved and exceeded sales targets through consultative customer engagement.
- Delivered sales support through chat and digital channels.
- Built strong customer rapport to understand needs and support purchasing decisions.
- Developed customer relationships that encouraged repeat purchases.
- Maintained high standards of customer service while supporting sales performance.

May 2018 – Feb 2020: Customer Support Representative – ALTICE USA


- Assisted customers with subscriptions, billing, and service-related enquiries.
- Identified efficient technical troubleshooting solutions to resolve customer issues.
- Provided responsive support across account and service-related concerns.
- Applied problem-solving skills to identify appropriate solutions for customers.
- Maintained high customer satisfaction and service quality.