Apr 2021 – Jul 2025: RocketShip HQ: Administrative Operations Manager (Remote)
- Streamlined CRM operations in Pipedrive by organizing 500+ leads, increasing follow-up efficiency by 40% and supporting higher outbound conversion
- Led onboarding and offboarding for 15+ team members, reducing onboarding time by 25% through documentation and automated checklists
- Managed monthly invoicing and 20+ international vendor payments across 5+ countries, maintaining 100% documentation accuracy and compliance (AML, VAT)
- Supported production of 120+ podcast episodes across 3 series using Descript, reducing editing turnaround time by 30%
- Designed email campaigns, scheduled social content, and optimized internal tools (ClickUp, Notion, Airtable), driving a 15% increase in engagement and improved team efficiency

Mar 2022 – Mar 2024: The Accelerator with Michael Conniff: Virtual Assistant (Remote)
- Partnered with the CEO to launch two podcasts from scratch, publishing 100+ episodes end to end
- Built and grew podcast social media channels to 1,000 followers organically within one month
- Implemented calendar and workflow systems that improved executive productivity and time management
- Edited and published 100+ YouTube videos, ensuring consistency in branding and content delivery

Aug 2017 – Sep 2021: MARAMOJA Transport: Operations & Excellence Manager (Nairobi)
- Led operational excellence initiatives across customer service, revenue optimization, and process improvement
- Oversaw team leadership, facilities and product management, and resource allocation
- Managed HR operations, finance coordination, and database administration to support scalable growth
- Drove cross-departmental efficiency through improved operational workflows and performance tracking

Aug 2015 – Aug 2017: MARAMOJA Transport: Operations & Excellence Associate (Nairobi)
- Managed daily operations including inventory, procurement, and vendor payments
- Performed monthly reconciliations and database management using SQL
- Supported onboarding, intern management, and operational feedback loops with marketing and tech teams

Dec 2011 – Jun 2014: Techno Brain BPO / ITES Limited: BPO Executive (Nairobi)
- Conducted market research, customer service, and data digitization tasks across multiple projects
- Performed quality assurance, transcription, and documentation to support client deliverables